Refund Policy

This policy explains when you can get a refund for a Issueflow subscription. It sits alongside our Terms of Service and does not affect your statutory rights. All charges are in US dollars ($, USD).

If you are a consumer, you normally have the right to cancel a new subscription within 14 days of purchase and receive a refund, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right, contact us within the 14-day period at support@mkastosholdings.shop.

Issueflow is a digital service supplied immediately. If you ask us to start providing it during the 14-day period, you acknowledge that you may lose or reduce your right to a full refund once you begin using it: we may deduct a proportion for the service already supplied, and the right to cancel is lost once the service has been fully performed with your agreement.

Once a monthly billing period has started, that period is non-refundable. You can cancel at any time to stop future renewals; your plan then stays active until the end of the period you have already paid for. We do not give partial refunds for unused time in a period that has begun, except where the law requires it.

Plan allowances and credits — such as monthly drafts or diagrams — apply to the billing period in which they are provided and do not carry over to later periods. Unused allowances have no cash value and are not refundable.

Email support@mkastosholdings.shop from the address on your account and tell us which plan you bought and why you are requesting a refund. We will confirm whether your request qualifies and, if it does, arrange the refund.

Approved refunds are made through our payment provider, Stripe, back to the original payment method used at checkout. Once processed, refunds usually appear within 5–10 business days, depending on your bank or card issuer.

If you think you have been charged incorrectly, please contact us first at support@mkastosholdings.shop so we can put it right quickly. Raising a chargeback with your bank before contacting us can delay resolving the issue.

Nothing in this policy limits or replaces the consumer-protection rights you have under the law that applies to you. Where those rights give you more than this policy, those rights prevail.

For anything about refunds, email support@mkastosholdings.shop or write to us at 152 Deerlands Avenue, Sheffield, England, S5 7WT, United Kingdom.